Leadership Consulting: Leadership Capability Development, Organization Design & Development, Change & Transformation

Tozer Consulting Limited (TCL) is a 'high touch' boutique leadership consultancy which delivers sustainable performance improvement services to clients worldwide spanning organizational effectiveness assessment, change & transformation, strategy development & execution, leadership assessment, leadership capability development, and organisation design & development. We are experts in building your "organizational leadership capacity" to deliver integrated leadership and organizational agility — the collective leadership capability for the enterprise to work together as one using the philosophy of mission leadership to develop and effectively execute strategy.  Our approach to 'integrated leadership' spans leadership structure, leadership process combined with social process, leadership behaviour and HR policies, processes and systems.  It ensures directional intensity, common interpretation of plans and builds corporate identity.  This is the foundation of organizational agility, perpetual change readiness, continuous and step-change performance improvement, effective strategy development and execution, and employee engagement.

We are also 'strategic problem solvers' and project managers. Since 1995, our teams of in-country consultants, project leaders and trained internal client champions have added significant and measurable value to the bottom line of clients in the UK, EU, Asia and USA.

"In 8 months, bookings at Best Western Hotels increased by 50%, customer satisfaction doubled, and QA audit accuracy was raised from 48% to 97%. Annual consultancy spend reduced by 88%. After 12 months, revenue up by 25%."

"Reduced Cisco Systems customer service division project investment by 60% through the elimination of unaligned work over six months while winning two industry awards"

Our solutions assist you to create the conditions for success and are proven to work time and again (see our quantified case studies) because they are bespoke, holistic and intellectually sound yet practical: they are based on research combined with enduring first principles and simple tools to be intelligently applied with discretion by fully empowered leaders. We are so confident of our expertise that we guarantee the success of our engagements and a measurable ROI.

The ACE Conditions For Success

*Click on each of the ACE triangles below*

All our solutions have one thing in common, promotion of leadership and organizational excellence to create the conditions for business success. The ACE Concept of ‘Ability + Clarity + Environment’ shows how these elements fit together and illustrates the breadth of activities which need to be considered in building a truly 'excellent' organization: people with the requisite ability need to have clarity (common interpretation of 'what, why, how, who, where and when') and a supportive environment in which to work (leaders' example, culture, effective process, systems and structure).